Refund Policy

At Ascent, our goal is to make sure you are completely satisfied with your purchase and your experience with Ascentprotein.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.

To be eligible for a refund, replacement, store credit, or customized promotion code, please reach out to us within 30 days of order delivery. Products must be purchased directly from AscentProtein.com.

A replacement will be sent for product that:

• Arrives damaged

• Shipped incorrectly

• Causes an adverse reaction

All other inquires will be handled on a case by case basis and additional limitations may apply.

To begin processing any type of return, please contact our Customer Service Team at 1-844- NTV-FUEL or customerservice@ascentprotein.com and provide your name, order number, and the reason for returning the product. Our Customer Service team must approve the return prior to shipment. A pre-paid label will be provided to cover the cost of returning any items needed back for review.

For more information about our Return & Refund Policy, please contact our Customer Service department Monday – Friday, 7 AM – 5 PM MST.