Our goal is to make sure you are completely satisfied with the items you order and your experience with Ascentprotein.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.
• If you would like to return an unopened product* for any reason, we can either issue a refund to your method of payment, or we can apply an in-store credit to your account that you can use towards a future purchase. The refund issued or in-store credit applied is for the price of the product only and does not include any expedited shipping fees.
• If you would like to return a product that you’ve opened, we reserve the right to handle the situation on a case by case basis.
• If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement product and provide a prepaid return label to retrieve the item.
• If the item you’d like to return was ordered more than six months ago, or if the item was purchased using in-store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
• Refunds and exchanges will only be issued for products purchased at Ascentprotein.com.
*Additional limitations may apply.
To begin processing any type of return, please contact our Customer Service team at 1-844- NTV-FUEL and provide your name, the order number, and the reason for returning the product. Our Customer Service team must approve the return prior to shipment.
To speed up the returns process, please return the product along with a copy of your invoice to 1830 W. 38th Avenue, Denver, CO 80211 "Attention: Ascent Returns" on the address label. (Returns sent to a different address will not be accepted.) When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We are not responsible for the amount of time it takes for an item to be returned to our facility or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account.
We provide return shipping labels for products that were shipped incorrectly (i.e., wrong item delivered), defective or damaged items, products that arrive after the expiration date, or any item that caused an adverse reaction. We cannot issue return labels for issues with taste or lack of results from a product, and the customer is responsible for the cost of shipping when returning these items.
To request a return shipping label, or for more information about our Returns Policy, please contact our Customer Service department Monday – Friday 7 AM – 7 PM MST